Refund policy
At Black Steer & Co, we are dedicated to delivering top-tier products and ensuring outstanding service. Our commitment to quality is unwavering, and we stand behind our offerings. If, for any reason, you are not fully satisfied with your purchase, we have a clear and customer-friendly return and refund policy in place to guarantee your satisfaction.
1. Refund Eligibility:
You may request a refund if the following conditions are met:
• The product is returned before its expiration date within the designated timeframe.
• A valid proof of purchase (invoice) is provided & order number from our website.
• The product retains at least 70% of its original weight.
2. Return Process:
To initiate a return and apply for a refund, please follow these steps:
• Contact us within 7 days of purchase.
• Present the product along with your proof of purchase (invoice) & order number.
• Our staff will assess the product to confirm it meets the eligibility criteria.
• If approved, the refund will be issued based on the actual weight of the returned product.
3. Refund Procedure:
All refunds will be handled through our payment gateway Paystack for a smooth and hassle-free experience. The refunded amount will correspond to the actual weight of the returned product, as per our policy.
4. Processing Time:
Once the returned product has been verified, the refund will be processed within 10 business days. The refund will be issued using the same payment method used for the original purchase.
5. Contact Us:
If you need assistance or have any questions regarding our return and refund policy, our friendly staff is happy to help. You can reach us at info@blacksteer.co.ke or +254 705 454 865.
At Black Steer & Co, your satisfaction is our priority, and we appreciate your trust in us. Thank you for allowing us to serve you and meet your culinary needs.
Please Note: This return and refund policy is subject to change. For the latest updates, please visit our website or contact customer service.
Black Steer & Co
Tel: +254 705 454 865